Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

Mystery Bundles
Curated Bundles
Clearance or Final Sale Items
Consumable products that have been opened or used

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

Returns

We accept returns for individually purchased items within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in the same condition that you received them
In their original packaging

Items showing signs of use, damage, or alteration may not be eligible for a refund.

Returns sent without prior authorization may not be accepted.

Return Process

To initiate a return, contact us at spillthetea@spilltheteacuration.com with your order number and reason for the return.

Once your return request is approved, we will provide instructions for returning your item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Customers are responsible for securely packaging returned items to prevent damage during transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider. Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us for assistance.

Lost or Missing Packages

We are not responsible for delays caused by shipping carriers. If your tracking information shows a package as delivered but you have not received it, please contact the carrier first. We will assist in investigating the issue when possible.

If you have any questions regarding this Return & Refund Policy, please contact us at:

spillthetea@spilltheteacuration.com